Question 1

What areas does Netfidelis serve?

Accepted Answer

Netfidelis is headquartered in Fishers, Indiana and serves businesses throughout the Greater Indianapolis metro area, including Carmel, Noblesville, Westfield, Greenwood, and surrounding communities.

Question 2

What is Managed IT and how does it differ from traditional IT support?

Accepted Answer

Managed IT is proactive — Netfidelis continuously monitors your systems, applies patches, and resolves issues before they impact your business. Traditional IT support is reactive — you call when something breaks. The result is fewer outages, better security, and predictable monthly costs.

Question 3

How are Managed IT services priced?

Accepted Answer

Netfidelis prices managed IT services on a per-user or per-device basis, typically ranging from $50-$150/user/month depending on scope. Contact us at (317) 516-7296 for a custom quote.

Question 4

Does Netfidelis help with HIPAA compliance?

Accepted Answer

Yes. Netfidelis has significant experience helping healthcare organizations and their business associates meet HIPAA Security Rule requirements, including risk assessments, policy development, and ongoing compliance monitoring.